We want you to be completely satisfied with your purchase. If you're not happy, you can return items within 14 days of delivery for a full refund. Items must be unused and in their original packaging. To start a return, please contact our customer service team.

Read our returns policy HERE

Standard EU shipping takes around 5-7 business days (Subject to customs clearance) while UK shipping delivers in 1-2 business days. We do not upcharge on shipping costs. What you see is what we pay. We use DPD curriers which is fully tracked.

INTERNATIONAL CUSTOMS, VAT AND DUTIES.

Please be aware that customs fees, VAT and Duties may be payable upon/before delivery. Forstner Bands UK accepts no responsibility for these. Each country sets their own rates, please check with your customs authority in your country.

We do collect taxes on items under 150EUR on the IOSS (Import One Stop Shop) scheme for EU customers, these are paid on your behalf. We do not collect duties however, these are the responsibility of the buyer if they are charged on orders under 150EUR.

ORDERS OVER 150EUR.

Duties and taxes must be paid upon import. We have no control over these charges. We cannot refund these if you return an item either as we have not collected the taxes. Please contact your countries customs and revenue to reclaim these.